Return/Exchange Policy

RETURNS + EXCHANGES

We love our customers and want you to love your purchase(s) without the fear of being stuck with an item you don't end up liking. We understand the difficulties of shopping online and will ensure to provide top notch return/exchange processes for our shoppers.

Return Policy

Dermafin will accept returns and exchanges for items purchased off our website. All returns must be initiated within 14 days of the tracking delivery date and must arrive at the provided return address no later than 30 days after the item was delivered.

Any return/exchange requests will only be granted under the following conditions:

  • Item(s) are unused & in new condition
  • Item(s) have been repackaged in their original box.

Item(s) cannot be returned or exchanged after 14 days. Your return item(s) must be received within this 30 day window in order to be eligible for a full refund.

To complete your request, we may require a receipt or proof of purchase (order confirmation email) with your order number.

For all returns of exchanges please contact hello@dermafin.com and provide your order number and reason(s) for your return or exchange. They will handle your request based on the guidelines stated in this page. 

Exchanges (if applicable)

For all returns of exchanges please contact hello@dermafin.com and provide them with your order number and reason for exchange. They will handle your request based on the rules stated in this page.

Return Shipping (if applicable)

You will be responsible for paying for all shipping costs for returning your item(s).

If you are shipping an item over $75 USD, please consider using a trackable shipping service or purchasing shipping insurance. 

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item as well as the approval or rejection status of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment.

Late or Missing Refunds (if applicable)

There is often some processing time between financial institutions before a refund is posted (between 5-10 days is standard). If you still have not received your refund after 5-10 days, please send us an email at hello@dermafin.com and we will investigate the matter further. 

Gifts

Follow instructions above for returning online orders. If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a digital gift certificate will be emailed to you. 

Damaged Items

If you receive a damaged or defective item, please submit a request to our email team hello@dermafin.com

If you do not report the damage to us within this 48 hour period, we may not be able to honor your claim. We utilize the timestamp information from the tracking link and delivery confirmation from the carrier when reviewing damage or return requests. 

Feedback

We would love to hear your feedback, questions, or any concerns. Please feel free to email us at hello@dermafin.com to let us know how we are doing. We take your feedback very seriously and are always striving to improve.